How many ticket categories can I create?

Unlimited. Create as many categories as you need - bug reports, billing, general support, applications, whatever your server requires.

Can staff manage tickets from the web dashboard?

Yes. That's what makes Heimdall different. Staff can view, claim, respond to, and resolve tickets from a real-time web dashboard - not just from Discord.

Do tickets support transcripts?

Yes. Every ticket automatically generates a full transcript with all messages, attachments, and metadata. Transcripts are searchable and exportable from the dashboard.

Free for any server, no card required

Discord Tickets With a Real Web Dashboard

The only ticket system that gives your staff a real-time dashboard, not just Discord channels. Create, claim, resolve, and review - all in one place.

The Problem

Discord ticket bots all work the same - they create channels. Your staff scrolls through dozens of open ticket channels trying to find unresolved ones. There's no overview, no assignment system, no way to see what's pending at a glance. Staff accidentally work the same ticket. Transcripts get lost.

What Heimdall Does for Support Teams

Everything you need to run a world-class ticket system - in a single bot.

Real-Time Dashboard

See all tickets at a glance. Filter by status, category, or assigned staff member. No more scrolling through channels.

Staff Claiming & Quotas

Staff claim tickets to prevent duplicate work. Set quotas so no one gets overwhelmed.

Category Routing

Route tickets to the right team automatically. Bug reports go to developers, billing questions go to support.

Auto-Close & Reminders

Stale tickets get reminder messages and auto-close after configurable periods. Keep your queue clean.

Transcripts & Logs

Every ticket is logged with full message history. Search, export, and review past tickets from the dashboard.

How to Set It Up

Four steps. Under five minutes.

Step 1

Invite Heimdall

Add the bot to your Discord server with one click.

Step 2

Create Ticket Categories

Set up categories like bug reports, billing, and general support in the dashboard.

Step 3

Set Up a Ticket Panel

Create a ticket panel with a button or slash command so users can open tickets.

Step 4

Start Managing Tickets

Your team starts receiving and managing tickets from Discord and the web dashboard.

Pricing

Heimdall is free for any server size - no member cap, no card required. Every core plugin is free with generous limits. Upgrade to Premium at a flat £5.99/mo to lift those limits and unlock the power features.

Frequently Asked Questions

Ready to deploy Heimdall?

Free for servers of any size, no member cap. Moderation, tickets, modmail, Minecraft, Tebex, and a real-time dashboard. No card required.

Free for any server size

No setup fees

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